All cancellations must be submitted no later than 24 hours prior to the first meeting of the program.
If you cancel your program within:
2 or more weeks prior to the starting date: 75% refund
1-2 weeks prior to the starting date: 50% refund
24 hours or less than 1 week prior to the starting date: 25% refund
Less than 24 hours prior to the starting date: all fees will be forfeited.
If the participant has a medical condition cancellation will be handled on an individual basis depending on the situation. A medical note will be required for our review.
An administration fee of $30 apply may apply to your cancellation requests.
There will be a make-up assigned. All parents will be notified accordingly via email or phone. If it is impossible to do a make-up, a credit will be issued to your account (it can be used for any other future programs).
The Package of Five (5) 1-hour Lessons is valid for 40 days from the purchase date and the Package of Ten (10) 1-hour Lessons is valid for 80 days from the purchase date. Failure to use the private lessons by the stated time frames will result in forfeiting the remaining private lessons